How Well Do You Listen

listening

How Well Do You Listen

Krista entered the car dealership ready to buy her first car. She was excited, she was eager and
she was scared. We all have a negative stereotypical image of what some car salesmen (or
women) can be like – and Krista found one. This guy oozed slime. He was all about the sale.
And, he wasn’t about to let Krista’s preferences get in the way of him making the sale.
He was the type of guy that likes to listen to his own voice. Silence obviously scared him and he
felt that if he talked faster and filled up all lulls in conversation with his attempt at wit and
humor that the chances of closing the deal increased. Little did he realize that it actually has the
opposite effect. He knew a lot about cars but very little about people.

His biggest flaw as an effective salesperson was his lack of listening skills. He figured he knew
what was best and if you happen to disagree with him and had slightly different preferences,
then obviously you knew nothing about cars and he was have to educate you. Krista found this
exchange to be the clincher that made her go to another dealership.

She had narrowed down her selection of vehicles to two – both vehicles were at this same
dealership. Her goal was to test drive both cars and after that decide which she felt was the
better deal. Upon returning from the test drive she was quite happy with how both cars
handled and she figured the determining factor would be price. That’s when our salesmen
decided that Krista’s best option was the more expensive one and he was determined to
convince her of it.

He went on and on about how much better the one car was than the other. So what if it was
more expensive – it was the better car. “This one has a very nice sound system. It has eight
speakers …” Before he could finish Krista interrupted him.

“Thanks, but all I want in the car is a simple radio, the rest of that stuff is useless to me.”
“But,” he said, “it also has a built in MP3 player.”

Again Krista insisted, “All I need is a radio!”

“This has a radio and it has a subwoofer …”

Krista cut him off, “Perhaps you are not listening to me. I am NOT interested in a fancy stereo.
You may think you are ‘selling’ me on this when in fact you are annoying me.” Krista promptly
left the dealership and ended up purchasing her vehicle from another dealership.

 

SPEAKING

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CONTACT

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  • About The 10-80-10 Principle® Pocketbook

    The 10-80-10 Principle® is a framework that was designed to help individuals and groups create maximum performance. The methodology combines best-practices with small wins that allow users to capitalize on success while at the same time reducing and eliminating behaviors that limit successes. This book explains the principle and then gives numerous practical examples of where we can use and observe the principle – everything from elections to losing weight, from mortgages to sales. See the world through a 10-80-10 lens will help you significantly improve your individual and team results.

  • The ABC’s of Student Leadership

    What is Student Leadership all about? How do you become a Student Leader? What resources are available that will help students to proceed, exceed and succeed inleadership roles? The answer to all of these questions and many more can be found in the enjoyable and easy to read The ABCs of Student Leadership book. This book was specifically written to help students take charge of their own lives and start leading themselves. Whether you are looking to lead inside or outside of school this book is a powerful tool that is jam packed with examples, stories and exercises that will all the reader to empower them selves and start to succeed. What do Post-it Notes, bumblebees and Las Vegas casinos have in common? They each remind Sunjay Nath that nothing is impossible! What do you get when you start incorporating processes like the “Mom test” and the “underwear evaluation” into your daily activities? Sunjay thinks they’ll bring you one step closer to being a better student leader! But to be a good leader of others, you must first learn to lead yourself. The ABCs of Student Leadership features nine chapters that will help you fine-tune your own attitudes and skills to do just that. Attitude, Action, Alliance, Balance, Belief, Behavior, Commitment,Change and Character: Sunjay’s collection of wisdom, stories, suggestions and guidelines about these key words will help you get motivated and…get involved. Each chapter includes a Leadership Journal and Exercises section that will help you identify new opportunities for you to grow, stretch your limits, and be the best you can be for yourself and for the people around you-whether you are a member of the chess team, a tuba player for the marching band, or the captain of the soccer team. So go ahead, start reading and leading!

  • Wanted: Meeting Planners Looking For A Funny Keynote Motivational Speaker

    Are You Ready To Work With The Most Laid Back Speaker You Have Ever Worked With? His Keynote Presentations Are Extremely Funny, Highly Motivational And Consistently “Wow” Audiences With His Top Notch Content.

    As A Professional Motivational Speaker, Sunjay Prides Himself On Being Extremely Easy To Work With And His Past Clients Consistently Agree. Having Worked With Over 2000 Events He Realizes A Happy, Stress-Free Meeting Planner Makes Everyone’s Life Easier And Ultimately Creates Greater Value For Attendees Of The Event. Here Some Reasons Meeting Planners Like Having Sunjay Keynote Events:

    • He always meets deadlines
    • He always arrives extremely early
    • He is adaptable and flexible
    • He truly wants to entire event to be a success
    • He has a very simple set up, often only requiring a microphone and an audience
    • He is a funny speaker, a high-content speaker and a motivational speaker – audiences love him and that reflects positively on the organizer of the meeting
    • See links below for program one page descriptions, bio, intros and head shots.’

     

    Selected Past Keynote Clients Include:

    Financial:

    • TD Canada Trust
    • PriceWaterhouseCoopers
    • Scotiabank
    • CAA Insurance
    • Certified General Accountants
    • Financial Management Institute

    Educational Institutions:

    • Harvard University
    • University of Chicago
    • Columbia University
    • McGill University
    • University of Toronto
    • Queen’s University
    • University of Waterloo

    Technology:

    • Research In Motion
    • Communitech
    • Lenovo
    • Ingram Micro
    • Sundex Information Systems
    • FuseNet

    Conferences:

    • Young Parents Forum
    • ASIA Connects
    • Inter-University Liaisons
    • Impact Entrepreneurship
    • People to People
    • Marketing Your Future Government
    • Ministry of Economic Development
    • Ministry of Social Service
    • Department of National Defense
    • City of Markham Parks & Recreation
    • Town of Halton Hills
    • Royal Canadian Mounted Police

    Associations:

    • Project Management Institute
    • Kin Canada
    • Canadian Chiropractic College
    • Canadian Institute of Traveler Counsellors
    • Business Education Council of Niagara
    • Ontario Camping Association

    Corporate:

    • Marriott
    • Domtar
    • Pharmasave
    • Bell Sympatico
    • Linamar
    • Contrans
    • Royal LePage
    • RasGas

  • What Is Consulting?

    Consulting is a complete program comprised of the other elements. A complete corporate leadership training program has the following components:

    • Opening keynote –kick off
    • Assessments and Interviews (with each participant)
    • Coaching
    • Workshops
    • Observation (with coaching)
    • Certification (upon successful completion)

    Our consulting services are for organizations that are looking for a complete end-to-end solution focusing on improving performance and leadership within the organization. We are very selective of the organizations we work with in order to achieve maximum results.

    A consulting program is a combination of the other delivery methods with an overarching strategic focus. Consulting programs run between several months and several years.

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  • From The Platform

    This is an experiential approach to improving Speaking Skills. The From the Platform workshop focuses on four main components of effective presentations; basics, rules, content and application with an experiential approach. Participants will be given exercises to practice and enhance their presentations skills throughout the sessions.

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  • The Number One Thing That Holds Us Back

    This workshop builds part of the foundation to the 10-80-10 Principle®. If we acknowledge the way our personal bias forms our opinions and biases, we can easily be trapped by our own limiting beliefs.

    The goal of this session is to help move people from Impossible to Possible. This is done by bringing to surface some of the ways our own assumptions lead to our personal biases. Once we are aware of this, we can learn to question the rules and boundaries, which are often self-imposed. By questioning the barriers and re-approaching from a different perception we can make what was once impossible, possible.

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  • The 10-80-10 Principle®

    The 10-80-10 Principle® is a framework that allows you to increase your performance and results by focusing your energy and efforts on highest yielding activities. The Principle was created by Sunjay Nath and it help individuals and teams operate at a dynamic level.

    Every person or group already exhibits behaviors that are Top 10 (percent) – those behaviors that lead to high performance and achievement. What people lack is the knowledge to consistently operate at that dynamic Top 10 level. The 10-80-10 Principle® rewards and grows Top 10 behaviors and eliminates Bottom 10 actions.

    Engaging Hands on, Sunjay Nath works with the audience to identify their Top and Bottom 10 and then A.C.T. with the 10-80-10 Principle® to create greater performance levels in their lives, or within the organization. The 10-80-10 Principle® is sought after around the globe by businesses and organizations through Keynotes, Workshops, Coaching and on a Consulting basis.

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